Introduction to Notification Message Queuing Services

SmartComm uses its messaging queue service to fulfill workflow functions in SmartSolve.

SmartComm uses queues to manage the following processes:

SmartSolve email notifications
Third-party interactions (e.g., PDF of document secondary format for SmartDoc)

Information that is automatically transmitted from SmartSolve to SmartComm is held in a queue in the database. SmartComm processes these queues based on configured time intervals. Each item being processed is queued one at a time from the database. If an error occurs in one item, the item is added to the appropriate queue table, and the processing then continues for the next item.

Queue Processing Architecture

Workflows that need to be processed in background mode are identified and stored in the SmartComm messaging queue. The operation performed on these items is called Background Operation. The database table that holds the workflow items is called the Background Queue.